faq


Since i´m register in Yellowoodstore site do I need to register here?

Yes. We don´t share the same database so please do a new registration.

How much is shipping?

Worldwide shipping , handling and packaging is 6 Euros

We only ship with fast Express mail, the post office will give us a shipping confirmation as proof of sending and a tracking number.

If I order 2 fingerboard trucks sets, do I have to pay 2 times shipping?

No. Shipping is calculated by weight, up to 2 sets we only charge one shipping within the same order.

How long will it take for my order to arrive?

After your purschage it can take up to 5 working days to send your parcel and collect your money. The status will show as " Pending"
After your order status changes to “SENT” any international orders will take 3-25 working days.

Where can I see my order status?

Here ( requires login )

Where will you ship my order?

For Security, Delivery will only be made to the address attached to the paypal of the person who payed. We do not deliver to alternate addresses.

Can i pay by sending cash in the mail, Cheque or Bank Transfer?

No. We accept Paypal, Visa, Mastercard and American Express.

Please check out to pay without an paypal account:

https://www.paypal.com/cgi-bin/webscr?cmd=p/mer/WAX_landing-outside

My order is damaged. Who’s responsible?

We take no responsibility for lost or damaged packages due to bad handling of post office or mis-directed packages.

Does Ytrucks have a team?

Yes, we do. 

How to assemble Ytrucks in any wood deck?

Please check the Blog Section:
http://www.ytrucks.com/blog/entry/32

Contact information:

If you have any questions or problems with your order please contact us via email to yellowoodinc@hotmail.com